HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders - Shipping - Returns

Are there any shipping fees?
  • A flat shipping fee of 15 AED for orders under 299 AED.
  • Free shipping on orders meeting or exceeding 299 AED.
How do I exchange my order?
  • Exchanges are only allowed for orders totaling 299 AED or more.

  • Partial returns are not treated as exchanges.

  • For orders below 299 AED, exchange is not accepted at this time. You must return the product and make a new order.

  • Gift cards are non exchangeable or refundable.
Do you accept returns ?
  • Certainly, a 14-day return policy is applicable to our products. The item must be returned unpacked and unworn in its original condition.

  • Items on Sale are non-exchangeable or non-refundable.

  • Any returns in the UAE are subject to a fixed 30 AED fee.

  • Gift cards are non exchangeable or refundable.

How do I get my refund ?
  • Upon receipt of your returned item and completion of product inspection, a full refund will be issued minus shipping costs.

  • The refund process could require a maximum of 14 business days. If no refund is issued within this timeframe, kindly reach out to us at Hello@Rabfit.com

  • Reimbursement will be issued to the initial payment method used during the purchase.

  • Gift cards are non exchangeable or refundable.
Can I cancel my order ?

For updates on your order, contact us via chat or email. If your order remains unfulfilled, we'll assist with canceling it upon request.

I have an alternate question ?

Feel free to reach out to us through email, WhatsApp, or our chat if you have any unanswered questions.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

Your account security is our top priority, that's why our system generates a new password for you with each login

Product Questions

What is Micro Modal?

Derived from renewable wood sources, TENCEL™ Intimate cellulosic fibers gently embrace your body with long-lasting softness to help your skin feel pleasantly cool and dry throughout the day and night. As a result of the smooth fiber surface, TENCEL™ Intimate cellulosic fibers offer an exquisitely gentle quality that creates a barely there feel.

Where is the product made?
  • Fabrics are imported from Europe (Austria, Italy and France)
  • Threads are imported from England
  • The garments are assembled in our facility located in Istanbul, Turkey